Support

Email support@intentnorth.app and a person will reply. We are a small team in Australia, so allow a couple of business days.

My plan has disappeared

IntentNorth keeps everything on your phone rather than on a server, which is good for privacy and unforgiving about deletion. If you deleted and reinstalled the app, or reset the device, the plan is gone and we cannot restore it — we never held a copy. Reinstalling on the same device without deleting first keeps your data intact.

The app is not reading my Apple Health data

Open the iOS Health app → your profile picture → Privacy & Security → Apps → IntentNorth, and check that the categories you want are switched on. IntentNorth only ever reads; it never writes to Health. If you turn everything off, the rest of the app still works — training guidance simply stops adjusting to your sleep.

I am not getting reminders

Check Settings → Notifications → IntentNorth and allow notifications. Reminders are scheduled on your device, so they also need the app to have been opened at least once since the plan changed. IntentNorth cannot send you anything remotely — there is no push server.

My programme is too hard, or too easy

Open the pathway — Training, for example — and use the control at the bottom of the level card to step the programme down. Nothing is lost by doing that; the level is a description of the block being built, not a verdict on you.

For strength work, the loads are calculated from what you have logged. If you mark sessions done without entering the weight and reps, the app has nothing to raise the numbers from, and the block will repeat unchanged. Logging the actual sets is what makes it get harder.

How do I delete everything?

Delete the app from your phone. That removes all of it, permanently and immediately. There is no server-side account to close and nothing left behind for us to hold.

Billing and subscriptions

Any subscription is handled by Apple, not by us. To view, change or cancel it, open Settings → your name → Subscriptions on your iPhone. Refunds are requested from Apple at reportaproblem.apple.com; we cannot issue them on Apple’s behalf.

Recovery, urge and hardest-moment support is free, permanently, and is never placed behind a subscription.

Reporting a bug

Email support@intentnorth.app with what you were doing, what you expected and what happened instead. Your iOS version and whether it happens every time are the two details that help most. Please do not send screenshots containing anything you would rather keep private — we do not need them to help.